Refund Policy
Simple rules for cancelling, changing plans and getting money back when something goes wrong.
1.Start with the free trial
Every workspace can record its first 20 meetings free, so you can see notes, action items and decisions from your own meetings before paying anything.
2.Monthly plans
Monthly plans can be cancelled at any time. Your plan stays active until the end of the current month and you will not be charged again. We do not refund partial months.
3.Yearly plans
- Within 14 days of your first yearly payment you can cancel for a full refund.
- After 14 days, yearly plans are not refundable, and your plan stays active until the end of the paid year.
- Added users during a yearly term are charged on a prorated basis and follow the same rules.
4.Changing plans
Upgrades apply immediately and you pay only the prorated difference. Downgrades and seat reductions apply from your next billing period, so there is nothing to refund.
5.Service problems
If a fault on our side stops Nascorne from recording or writing notes for a meaningful period, contact us and we will credit your account or refund the affected period.
6.Duplicate or mistaken charges
If you were charged twice or charged after cancelling, tell us and we will refund the charge in full.
7.How to request a refund
Send a request through the contact page from the email address of the workspace owner, with your workspace name and the charge in question. Approved refunds are returned to the original payment method, usually within 5 to 10 working days depending on your bank.